Privacy Policy

1. Information we collect

We only collect what we need to take an order, deliver it and support you afterwards.

Details you give us

• Your name
• Your email address
• Your phone number
• Your delivery address

Information Google gives us when you sign in

Customer accounts on this site use Google Sign-In. When you choose to sign in, Google confirms your identity to us and provides your email address, your name and basic profile information such as your profile picture. Best Choice never creates or stores a password for a customer account, so there is no customer password held on our systems. The Google sign-in button is loaded from Google's own servers, and Google's privacy policy governs what Google itself collects during sign-in.

Order information

What you bought, the size or variant you chose, the order value, the delivery address you entered, the status of the order, and your Best Choice Rewards points balance and history.

Payment information

Payments on this site are processed by Razorpay. Card numbers, UPI IDs, netbanking logins and any other payment credentials are entered on Razorpay's payment interface and go directly to Razorpay. Those details are never sent to or stored on Best Choice servers. We receive only a payment reference and whether the payment succeeded or failed.

Reviews you choose to post

If you write a product review, we store your star rating, your review text and any images you upload. Your display name is shown publicly next to the review, along with a note of whether it came from a verified purchase. Please do not include personal details in review text or review photographs, as reviews are visible to everyone.

Information kept in your browser

To keep you signed in between visits, your sign-in tokens and basic profile details are stored in your browser's own local storage under the name bestchoice-auth. You can remove this at any time by signing out or by clearing site data in your browser.

2. How we use your information

• To take, confirm, pack and deliver your order
• To process payments and refunds through Razorpay
• To send you order confirmation and shipping emails
• To operate the Best Choice Rewards loyalty programme, including earning and reversing points
• To handle cancellations, returns and exchanges
• To answer your questions and provide customer support
• To publish reviews you have chosen to submit
• To keep records of our sales as a business is expected to
• To detect and prevent fraudulent orders and misuse of the site

Promotional email: [MARKETING EMAIL PRACTICE - TO BE CONFIRMED] — the owner needs to confirm whether Best Choice sends promotional or offer emails, and how a customer opts out, before this section can be finalised.

3. Who else handles your information

We share information with the following third parties only so that they can perform their part of your order. We do not sell your personal information.

• Razorpay — to collect payment and to send refunds back to your original payment method.
• Google — to sign you in and confirm your identity.
• Amazon Web Services — product images on this site are stored on AWS S3 and served through AWS CloudFront, so your browser requests images directly from AWS.
• Delivery partners — your name, delivery address and phone number are passed to whoever carries the parcel. [DELIVERY PARTNERS - TO BE PROVIDED]
• Email delivery — your email address is used to send order confirmation and shipping emails. [EMAIL SERVICE PROVIDER - TO BE PROVIDED]

We may also disclose information where we are required to by law, by a court, or by a government authority, or where it is necessary to investigate fraud or protect our rights.

4. Cookies and browser storage

The sign-in session described above is held in your browser's local storage rather than in a Best Choice cookie. Google's sign-in service may set its own cookies when you use the sign-in button.

[ANALYTICS AND ADVERTISING - TO BE CONFIRMED] — the owner needs to confirm whether any analytics or advertising tools are in use on the live site, because that would change what this section has to say.

5. How long we keep it

We keep order and payment records for as long as we need them to complete the order, handle any return or refund, and maintain our sales and accounting records. [RETENTION PERIOD - TO BE CONFIRMED]

6. Your choices

• You can view and update the name, phone number and addresses on your account from your account page.
• You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to close your account and delete it.
• You can remove this site's access to your Google account at any time from your Google account's security settings.
• Closing your account does not erase records of completed orders that we need to keep for accounting purposes.

To make any of these requests, contact us using the details in section 9.

7. Security

This site is served over an encrypted connection, payment details are handled entirely by Razorpay rather than by us, and no customer passwords exist for us to lose. That said, no website or method of transmitting information over the internet is completely secure, and we cannot guarantee absolute security.

8. Children

Accounts and orders on this site are meant to be created and placed by adults. We sell kids' wear, but it is intended to be bought by a parent or guardian. We do not knowingly collect information from children.

9. Contact us

For any question about this policy or about the information we hold:

• Email: [CONTACT EMAIL - TO BE PROVIDED]
• Phone: [CONTACT PHONE - TO BE PROVIDED]
• Best Choice, Spencer Plaza, Chennai, Tamil Nadu, India

10. Changes to this policy

If we change how we handle your information, we will update this page and change the “Last updated” date at the top.