Free delivery on orders above ₹500Store pickup at Spencer Plaza, Chennai7-day easy returnsEarn Best Choice Rewards on every order2–4 business day delivery across Tamil Nadu
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Legal

Shipping Policy

Draft — pending owner review

This page is a draft prepared from the business owner's brief. It has not yet been reviewed or approved by Best Choice, and it has not been checked by a lawyer. It must be read, corrected and approved by the business owner — and ideally by a qualified legal advisor in India — before this site goes live. Every value shown in square brackets is still unfilled and needs a real answer.

Last updated: [DATE - TO BE SET ON PUBLICATION]

We ship across India from our Spencer Plaza branch in Chennai, and you can also collect your order in store. This page explains how long an order takes to reach you, what delivery costs, and what happens when something goes wrong on the way.

1. Where we deliver

We deliver to addresses across India, with our quickest service in Tamil Nadu. Delivery to a particular pin code depends on whether our delivery partners serve it; if we cannot reach your address, we will tell you and refund the order in full.

[INTERNATIONAL SHIPPING - TO BE CONFIRMED] — this policy currently assumes deliveries within India only.

2. Order processing

Orders are picked, packed and handed to a delivery partner within 24 to 48 hours of payment confirmation. Processing begins only once Razorpay confirms your payment, so a failed or pending payment will hold the order.

[PROCESSING ON SUNDAYS AND PUBLIC HOLIDAYS - TO BE CONFIRMED]

3. Delivery timelines

The estimates below are counted in business days after the 24 to 48 hour processing period, so please add processing time to work out when a parcel should arrive.

DestinationEstimated delivery
Tamil Nadu2 to 4 business days
South India (outside Tamil Nadu)3 to 6 business days
Rest of IndiaLonger than the above. [REST OF INDIA TIMELINE - TO BE CONFIRMED]

These are estimates rather than guarantees. Remote areas, and pin codes served less often by our delivery partners, can take longer.

4. Delivery charges

  • Delivery is free on orders of ₹500 and above.
  • For orders below ₹500, a delivery charge applies and is shown at checkout before you pay. [DELIVERY CHARGE BELOW ₹500 - TO BE CONFIRMED]
  • The ₹500 threshold is measured on the order value after any discount, and before the delivery charge itself.
  • Best Choice Rewards points are not earned on delivery charges — only on the value of the goods.

5. Store pickup at Spencer Plaza

You can choose to collect your order at our Spencer Plaza branch in Chennai instead of having it delivered. There is no delivery charge on a pickup order. We will let you know when the order is ready, and you should bring your order number with you.

45, Spencer Plaza Mall, Floor 1, Anna Salai, Chennai, Tamil Nadu 600002. Map and directions.

[PICKUP HOURS AND HOW LONG AN ORDER IS HELD - TO BE CONFIRMED]

6. Tracking your order

We send an order confirmation email when your payment is confirmed, and a shipping email when the parcel is dispatched. You can also see the status of every order on your orders page. Please make sure the email address and phone number on your account are correct, since delivery partners often call before arriving.

7. Delivery attempts

  • Someone should be available at the address to receive the parcel, or reachable on the phone number you gave us.
  • If a delivery cannot be completed, the delivery partner will usually try again before returning the parcel to us.
  • An incomplete or incorrect address, or an unreachable phone number, is the most common cause of a failed delivery, and we cannot take responsibility for details entered incorrectly at checkout.
  • [NUMBER OF DELIVERY ATTEMPTS AND WHAT HAPPENS TO A RETURNED PARCEL - TO BE CONFIRMED]

8. Delays outside our control

Once a parcel is with a delivery partner, its progress is largely out of our hands. Weather, transport disruption, strikes, local restrictions, festival-season volume and similar events can all add days to a delivery. We will help you chase a delayed parcel, but we cannot guarantee a delivery date in these situations.

9. Split deliveries

An order containing several items may be sent in more than one parcel, and the parcels may not arrive on the same day. If your order looks incomplete, please check your shipping emails before reporting a missing item.

10. Damaged or missing parcels

If a parcel arrives damaged, opened or with something missing, contact us as soon as you notice and send photographs of the parcel and its contents. This is handled under our Refund & Cancellation Policy, which also covers the 7-day return window and how refunds are paid back through Razorpay.

11. Contact us

  • Email: [CONTACT EMAIL - TO BE PROVIDED]
  • Phone: [CONTACT PHONE - TO BE PROVIDED]
  • Best Choice, Spencer Plaza, Chennai, Tamil Nadu, India